Return & Exchange Policy
At AFANA’S Angel, we want you to be happy with your purchase. Please read our return and exchange policy carefully before placing your order.
Unboxing Video Required
A full, unedited video of the package opening is mandatory to claim an exchange for any damaged or defective product. The video must clearly show the package and the product from the moment of opening.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us with your unboxing video as proof. Claims without a full unboxing video may not be accepted.
No Refund Policy
We do not offer refunds. Eligible claims are handled through our exchange policy only.
Exchange Period
Exchange requests must be made within 7 days of receiving your product. Products received more than 7 days ago will not be accepted for exchange.
How to Request an Exchange
For any exchange-related queries, please contact our support team directly on WhatsApp with your order details and unboxing video: